Frequently Asked Questions

Q. I want to filter the monitoring traffic from my logs. Which IP addresses do you use?
A. Although the information changes periodically, the current list can always be found here.

Q. How long do you keep data?
A. We keep uptime data for 3 years. We keep raw check data for 30 days.

Q. As soon as I configured my site, I was notified that it was down because the key word was not found, but the site is up.
A. If you entered verify text in your device setup, make sure the case is correct. The text verification is case sensitive.

Q. How do I reset the statistics for a device so everything starts over?
A. Delete the device from your devices list and add it back.

Q. How do I cancel my account?
A. You can cancel your account at any time here: cancel account.

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