Frequently Asked Questions (Technical)
Q. I want to filter the monitoring traffic from my logs. Which IP addresses do you use?
A. Although the information changes periodically, the current list can always be found here.
Q. How long do you keep check data?
A. We keep alert log data for 3 years. We keep raw check data for 30 days.
Q. As soon as I configured my site, I was notified that it was down because the key word was not found, but the site is up.
A. If you entered verify text in your device setup, make sure the case is correct. The text verification is case sensitive.
Q. Is there a way to stop monitoring my site temporarily?
A. Go to your device configuration and un-check "Active". Monitoring will be suspended until you check "Active" again.
Q. How do I change the protocol for a device?
A. Delete the device from your devices list and add it back using the new protocol.
Q. How do I reset the statistics for a device so everything starts over?
A. Delete the device from your devices list and add it back.
Frequently Asked Questions (Billing)
Q. My company does not allow payment by credit card. Can you mail us an invoice every month so we can pay by check?
A. Yes, if you fax a company purchase order, we can bill you each month. Click here for details.
Q. Do you offer discounts?
A. Yes, click here for details.
Q. How can I get information about the amount billed to my credit card?
A. Click Account (left-hand menu) and then click the link to View Invoices. Select the invoice according to the appropriate billing date. You can also receive a copy of the invoice any time your card is billed by checking the box on the Account form.
Q. How do I cancel my account?
A. You can cancel your account at any time here: cancel account.
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