Device Settings

We use Device as a generic term to mean anything that is monitored. A device could be a website URL (HTTP), a router (PING), an email server (SMTP, POP3, etc.) or any other hosted service.

To change the settings for a device, click the device name from the Devices tab or from the list under one of the status icons at the top of the page. From the Overview page, click the Settings tab.

The Settings page is divided into 3 sections.

General Settings

  • Short Name: An identifier that will be used in alerts and reports, for example, the short name will be read on the phone for phone call alerts.
  • Full Name: If specified, full name will be used instead of short name for public uptime and status reports.
  • Check Frequency: How often we should check the device.
  • URL or Host: The target of the monitoring, usually either a website URL or an IP address for PING.

Device Settings

Device settings vary depending on the device type. But all devices have these settings:

  • Master Device: Usually a router or main server. If the master device is down we suppress alerts for devices that depend on it so you don't get a lot of alerts for the same problem. Downtime is still recorded.
  • Notification Schedule: You can set up different notification schedules from the main Devices tab and then select the schedule to use for the device.
  • Maintenance Schedule: Set up maintenance schedules from the Devices tab and then select the one to use for the device.

Advanced Settings

  • Timeout: How long we wait for a connection or for additional data.
  • Retries: When we detect an error, we retry from other geographic locations to make sure there really is a problem.
  • Retry Delay: This is how long we wait between retries.
  • Automatic Traceroute: If this is enabled we'll do a baseline traceroute from all monitoring locations once a day, and then we'll do a traceroute from all locations when we detect a network-related outage. The traces can all be viewed from the device Traces tab.